You deserve the best service!
Always mobile. Always reliable
Our bikes are sturdy, reliable, and ready to go – in rain, wind, or during intensive daily use. We make sure you can deliver every day without downtime..
Warranty & maintenance
Our bikes come with a 36-month warranty as part of the lease. For wear and tear, maintenance, or repairs, we provide the right service.
Advice that moves you forward
Looking for the right bike or box? Or need support with service or repairs?
Since 2010, we’ve helped delivery businesses of all sizes succeed – practical, hands-on guidance that fits your operation.
Flexible support, on your terms
Service you can count on!
Leasing
With FULL SERVICE LEASING there are no hidden costs.
Need help with your bike? One tap in the app and we’ll come straight to your store and take care of it, so you’re quickly back on the road and can keep delivering.
repair
enviado service teams are on-site, performing repairs at your location.
In Hamburg, Berlin, Munich and NRW, we even have our own service hubs.
Ask now which service we offer
on-site
at your location.
paid service
No time to spare? Use our mobile service right at your store.
With transparent repair prices, you keep all costs under control – no surprises. Works great with BASIC and ADVANCED LEASING .
With FULL SERVICE LEASING there are no hidden costs.
Need help with a bike? One tap in the app and we’ll come straight to your store – so you can get back to delivering fast.
enviado service teams repair directly at your location.
In Hamburg, Berlin, Munich & NRW we even have our own hubs. Ask which Service we offer on-site at your location.
No time to spare? Use our mobile service right at your store.
With transparent prices, you keep all costs under control – no surprises. Works great with BASIC and ADVANCED LEASING .
Spare parts, Battery & Support
with support
You handle small repairs yourself? We’ll support you by phone or WhatsApp – step by step.
Tip: Check out our free video tutorials. So easy anyone can do it!
spare parts
You can easily order spare parts in our online shop. Or reach out via WhatsApp or phone. Our service team will be happy to help.
On weekdays, parcels are on their way to you within 24 hours.
service
enviado's batteries are included in our worry-free leasing. All defects are fully covered by the lease — even if you caused them yourself.
Just get in touch — we’ll replace the battery free of charge. Guaranteed.
You handle small repairs yourself? We’ll support you by phone or WhatsApp – step by step.
Tip: Check out our free video tutorials. So easy anyone can do it!
You can easily order spare parts in our online shop. Or reach out via WhatsApp or phone. Our team will be happy to help.
On weekdays, parcels are on their way to you within 24 hours.
Our batteries are included in our worry-free leasing. All defects are fully covered by the lease — even if you caused them yourself.
Just get in touch — we’ll replace the battery free of charge. Guaranteed.
Repairs performed by service partners
near you
Everyone deserves the best service. If we’re not on-site, we work with local partners. We cover warranty repairs; for wear and tear and maintenance you commission our service partner.
Everyone deserves the best service. If we’re not on-site, we work with local partners. We cover warranty repairs; for wear and tear and maintenance you commission our service partner.
15 years experience – these partners already benefit:
FAQ – Everything you need to know
- Perfect for BURGERBAG
- Stackable: 2 boxes can be used on top of each other
- For front- or rear racks
We know, what our products are capable of. That’s why we provide a warranty on our bikes for the entire leasing period.
The battery is the heart of your e-bike – with our all-inclusive care package, it’s fully protected.
Is it defective, dropped, not charging, or underperforming? No problem: we’ll replace it immediately and free of charge. The new battery will be on its way within 24 hours of your report.
You can get the all-inclusive service from enviado for €29 per month. In case of theft, a €250 deductible applies.
Our tip:
Often, the battery can be included in your store’s business contents insurance –
then you can get the deductible reimbursed by the insurance.
With GPS tracking, you stay in control:
You can see in real time where your bikes are –
whether you are preparing for the next order
or in case a bike ever goes missing.
You’ll instantly see which bike is on its way back to the store – allowing you to optimize routes and streamline your workflow.
Save money by taking care of maintenance and repairs yourself. Don’t worry – you won’t be on your own. We’re here to help for free via phone or WhatsApp.
Ordering spare parts and tools is easy via webshop, phone, or WhatsApp – usually we’ll have everything sent on its way within 24 hours.
Tip: Don’t miss our free video tutorials – perfect for quick guidance and tips!
Advanced Leasing comes with the NO FLAT System, GPS tracking, and our wear parts subscription included.
Every year, we automatically send you 4× brake pads, 2× kickstands, and 2× chain for the SOLID, and 4× brake pads, 2× kickstands, and 1× chains for the RYDER.
That way, you always have spare parts ready when you need them – install them yourself or drop by one of our service partners.
Plus, the motor and rims are also fully covered under the all-inclusive care package.
We handle the maintenance for you.
No repairs, no stress – we’ve got it covered.
With Full Service Leasing, you can focus on delivering worry-free. We take care of everything – spare parts, repairs, and maintenance are all included, with no limits.
Our mechanics come straight to your store and get your bike back on the road in no time, so you can keep on delivering.
With maintenance crews and service outposts in key hotspots, we’re always nearby – fast, personal, and reliable.
And the best part: no hidden costs – everything’s included. Save time, save hassle, and deliver with peace of mind.
Need service for your batteries? Just report it in the app! One click is all it takes, and we’ll send you a replacement battery right away. With our all-inclusive care package, it’s of course completely free.
In addition to batteries, you can also report service needs for your bikes here. You’ll get an immediate, confirmed appointment, visible directly in your app.
Our team comes to you, performs the repair, and as soon as your bike is ready to ride again, you’ll see it automatically in the app.
No more flat tyres!
Nails, screws, or glass? No worries – with the NO FLAT system, your bikes just keep rolling.
Say goodbye to air-filled tires and enjoy our tough NO-FLAT technology, getting you reliably through your day and to every customer.
If a wheel ever fails, just give us a quick heads-up – we’ll replace the entire wheel free of charge. Already riding enviado E-Bikes with air tyres? The system can be easily retrofitted.
What’s included:
- Two complete wheels
- New tires included
- NO-FLAT technology instead of air-filled tires
Our mechanics travel to your store to keep your E-Bikes in top shape – so your fleet is always ready to roll..
Our premium leasing option is designed for those who want a true worry-free service experience. You get all the benefits of Advanced Leasing, plus our mobile on-site service – including spare parts, maintenance, and repairs.