FAQs
At a Glance
Frequently asked questions and straightforward answers.
- Perfect for BURGERBAG
- Stackable: 2 boxes can be used on top of each other
- For front- or rear racks
We know, what our products are capable of. That’s why we provide a warranty on our bikes for the entire leasing period.
The battery is the heart of your e-bike – with our all-inclusive care package, it’s fully protected.
Is it defective, dropped, not charging, or underperforming? No problem: we’ll replace it immediately and free of charge. The new battery will be on its way within 24 hours of your report.
You can get the all-inclusive service from enviado for €29 per month. In case of theft, a €250 deductible applies.
Our tip:
Often, the battery can be included in your store’s business contents insurance –
then you can get the deductible reimbursed by the insurance.
With GPS tracking, you stay in control:
You can see in real time where your bikes are –
whether you are preparing for the next order
or in case a bike ever goes missing.
You’ll instantly see which bike is on its way back to the store – allowing you to optimize routes and streamline your workflow.
Save money by taking care of maintenance and repairs yourself. Don’t worry – you won’t be on your own. We’re here to help for free via phone or WhatsApp.
Ordering spare parts and tools is easy via webshop, phone, or WhatsApp – usually we’ll have everything sent on its way within 24 hours.
Tip: Don’t miss our free video tutorials – perfect for quick guidance and tips!
Advanced Leasing comes with the NO FLAT System, GPS tracking, and our wear parts subscription included.
Every year, we automatically send you 4× brake pads, 2× kickstands, and 2× chain for the SOLID, and 4× brake pads, 2× kickstands, and 1× chains for the RYDER.
That way, you always have spare parts ready when you need them – install them yourself or drop by one of our service partners.
Plus, the motor and rims are also fully covered under the all-inclusive care package.
We handle the maintenance for you.
No repairs, no stress – we’ve got it covered.
With Full Service Leasing, you can focus on delivering worry-free. We take care of everything – spare parts, repairs, and maintenance are all included, with no limits.
Our mechanics come straight to your store and get your bike back on the road in no time, so you can keep on delivering.
With maintenance crews and service outposts in key hotspots, we’re always nearby – fast, personal, and reliable.
And the best part: no hidden costs – everything’s included. Save time, save hassle, and deliver with peace of mind.
Need service for your batteries? Just report it in the app! One click is all it takes, and we’ll send you a replacement battery right away. With our all-inclusive care package, it’s of course completely free.
In addition to batteries, you can also report service needs for your bikes here. You’ll get an immediate, confirmed appointment, visible directly in your app.
Our team comes to you, performs the repair, and as soon as your bike is ready to ride again, you’ll see it automatically in the app.
No more flat tyres!
Nails, screws, or glass? No worries – with the NO FLAT system, your bikes just keep rolling.
Say goodbye to air-filled tires and enjoy our tough NO-FLAT technology, getting you reliably through your day and to every customer.
If a wheel ever fails, just give us a quick heads-up – we’ll replace the entire wheel free of charge. Already riding enviado E-Bikes with air tyres? The system can be easily retrofitted.
What’s included:
- Two complete wheels
- New tires included
- NO-FLAT technology instead of air-filled tires
Our mechanics travel to your store to keep your E-Bikes in top shape – so your fleet is always ready to roll..
Our premium leasing option is designed for those who want a true worry-free service experience. You get all the benefits of Advanced Leasing, plus our mobile on-site service – including spare parts, maintenance, and repairs.
Do you have any further questions?
Feel free to contact us directly!
The best way to reach us is via WhatsApp +49 1573 88 22 912
or you can give us a call: +49 2582 902 83 54
We are available for you from Monday to Friday
between 10:00 and 17:00 (10 a.m. - 5 p.m.).
