RYDER_Betriebsanleitung

1. Introduction

2. Quick Start

3. The Vehicle – Main Components

4. Warranty & Statutory Warranty

Warranty

enviado GmbH provides a warranty on enviado delivery bicycles and individual components for both commercial use.

The warranty period extends for 24 months and begins on the day of delivery.

Optionally, we offer a warranty extension of a further 12 months, extending the warranty period to 36 months. Please refer to your leasing agreement or order confirmation/invoice.

This warranty covers all components when used properly. The warranty covers material, assembly, and workmanship defects.

Warranty claims must be rejected for damages caused by the use of incorrect or non-enviado-approved spare parts.

Furthermore, damages and consequential damages arising from the following cannot be considered warranty cases:

Accidents
Use of force
Incorrect handling
Inadequate maintenance
Improper repair
Improper modifications
Untrained persons
Use not in accordance with the intended purpose
Incorrect/non-approved spare parts

Equally, normal wear and tear on components and inspections, where prescribed, are excluded from the warranty.

It is at the discretion of enviado GmbH to determine whether the warranty can be fulfilled by replacing or repairing the component. Further claims are excluded.

Every warranty case must be reported to enviado and will be fulfilled exclusively by enviado.

Assumption of costs by an external workshop is excluded unless an individual agreement with enviado exists.

The warranty period is not extended by warranty services.

The warranty is product-related and can be claimed within the warranty period by any person who has legally purchased the product.

Statutory Warranty

In accordance with warranty law, you are entitled to a warranty period of 2 years. Damages and consequential damages arising from the following cannot be reported as warranty or guarantee cases:

Accidents
Use of force
Incorrect handling
Inadequate maintenance
Improper repairs
Improper modifications
Untrained persons
Use not in accordance with the intended purpose
Incorrect/non-approved spare parts

Wear Parts

The following parts are common wear parts and – apart from manufacturing, material, or assembly defects – are excluded from the warranty:

Tyres
Braking system
Chain drive incl. sprockets, pedals, cranks, chain, and bearings
All bearings
Battery
Stand

Disclaimer of Liability

The liability of enviado is governed by the applicable statutory provisions. Liability for damages arising from use not in accordance with the intended purpose, failure to follow safety instructions, or improper handling is excluded to the extent permitted by law.

5. Safety Instructions

Symbols & Meanings

NOTE Symbol for environmentally hazardous substances. Handle products marked in this way with special care. Observe the disposal regulations!

NOTE Symbol for substances that must not be disposed of in household or residual waste. Always dispose of products marked in this way at suitable collection points for environmentally sound recycling.

NOTE Symbol for substances that are suitable for recycling. Always dispose of products marked in this way at suitable collection points for environmentally sound recycling.

NOTE – Safety instructions must be read! Read all warnings and instructions in these operating instructions carefully before putting the e-bike into operation. Make the operating instructions accessible to all users. Only hand over the bike to your employees after proper instruction.

Safety symbols are intended to draw your attention to possible hazards. The safety symbols and their explanations require your full attention and understanding of the statements. Safety symbols alone do not prevent hazards. Failure to follow a safety instruction may result in injury to yourself or others. Therefore, always follow the safety precautions to reduce the risk of fire, electric shock, and injury.

Observe the instructions marked with signal words and symbols with the following meanings:

⚠ DANGER	Indicates a hazard with a very high level of risk. If not avoided, this can lead to possible serious injury or, in the worst case, death.
⚠ WARNING	Indicates a hazard with a moderate level of risk; however, if not avoided, this can also lead to serious injury or even death.
⚠ CAUTION	Indicates a hazard with a low level of risk; if not avoided, this may lead to moderate injuries.
NOTE	Indicates a warning of possible property damage and general hazards.

General Safety

⚠ DANGER – RISK OF INJURY AND ACCIDENTS! Non-compliance can result in serious injury, in the worst case death, and poses a risk to other road users. Read all safety instructions carefully and follow them.

Make the operating instructions accessible to all users.
For questions about assembly, repairs, and maintenance, contact enviado directly or a qualified specialist workshop.
All work on enviado vehicles may only be carried out by personnel with sufficient technical qualifications.
Cleaning and visual inspections by the owner may only be carried out with the battery removed.
Only the use of original spare parts is permitted, or spare parts that, if they differ from the original part, have been released in writing by enviado.
Operational safety is only guaranteed in the completely assembled, unmodified state.
Safety devices must not be removed, modified, covered, or bypassed.
If you suspect damage to a line, a switch, or an electrical contact, contact enviado or a specialist workshop immediately. Do not continue to operate the vehicle on public roads under any circumstances.
Never use the enviado bike if you suspect damage or a defect in the components.
To protect the vehicle, avoid extreme weather conditions such as severe cold, extreme heat, direct sunlight, heavy rain, and snow.
The enviado e-bike is an electrical device and must be operated and stored with great care. It must be secured against impacts, blows, and falling over.
The vehicle may only be used by persons who are familiar with the operation of the bike and the operating instructions, know possible hazards and how to avoid them, and possess the necessary mental and physical prerequisites.

6. Battery

Battery Safety Instructions

NOTE ON ASSIGNMENT AND RESPONSIBILITY The battery is the property of enviado GmbH and is made available to you as part of the use of the system. In the event of any irregularities, abnormalities, or uncertainties regarding the battery (e.g. damage, unusual behaviour, malfunction), please always contact enviado first before continuing to use or charge the battery. In the event of an emergency (e.g. smoke development, fire, intense heat), the safety instructions below apply. These are intended to bring you and others to safety immediately. Afterwards, notify the fire brigade without delay.

⚠ WARNING – RISK OF INJURY, FIRE, AND EXPLOSION Improper handling of the battery and charger can lead to severe heat build-up and, in the worst case, fire or explosion. Read all safety instructions carefully and follow them.

⚠ WARNING – RISK OF INJURY, FIRE, AND EXPLOSION Damaged or burning lithium-ion batteries can ignite suddenly, reignite, outgas, or explode.
In the event of fire:

Keep your distance immediately and warn others.
Contact the fire brigade.
Isolate the affected battery from flammable materials, if this can be done without danger.
Only cool or cover the battery with sand, suitable extinguishing granulate, if this can be done safely.
Do not inhale any fumes or smoke gases under any circumstances.

Extinguishing water, extinguishing granulate, and fire residues may be contaminated and electrically conductive, potentially causing short circuits or secondary fires.

⚠ WARNING – RISK OF INJURY, FIRE, AND EXPLOSION Internal damage caused by a fall, impact, or deformation of the battery can also lead to overheating, outgassing, fluid loss, smoke development, or fire with a time delay. Externally undetectable damage may only become apparent long after the incident. If damage is suspected, wear fireproof protective gloves and ensure good ventilation. Do not inhale any escaping gases under any circumstances. Damaged batteries must not be touched with bare hands. Escaping contents can cause severe skin irritation or chemical burns. After a heavy impact (e.g. accident or fall), have the battery checked by a qualified technician without fail. Contact enviado for this purpose. Damaged batteries must not be used further or charged under any circumstances.

NOTE ON ASSIGNMENT AND RESPONSIBILITY Damaged batteries must not be shipped or transported independently. In this case, contact enviado immediately and report the damage. enviado will then organise the safe collection and proper transport of the battery by a suitable hazardous goods logistics service.

Children must not handle the battery under any circumstances and must be informed about possible hazards.
Never use the battery if you notice unusual heating, odours, noises, discolouration, smoke development, or visible damage or deformation.
Use the battery exclusively with the original drive system from enviado.
Use only original enviado batteries.
Use only the supplied charger for charging, and use this charger exclusively for the intended battery.
Even visually identical chargers with the same connector may have different electrical specifications and could thereby damage the battery, charger, or vehicle, as well as cause a risk of fire or explosion.
If necessary, clearly label the charger to avoid confusion with similar chargers.
Charge the battery only under supervision and exclusively on non-flammable surfaces such as steel, stone, or glass.
Protect the battery and charger during storage and charging from: direct sunlight, heat sources, ovens, and other strong heat exposure.
Protect the battery from moisture, frost, and condensation.
Never clean the battery with liquids. There is a risk of short circuit.
Always transport and store the battery separately and out of reach of children and animals.
Never open, disassemble, stick labels on, pierce, cut, or deform the battery. There is a risk of explosion and fire.

Charger

⚠ WARNING – RISK OF INJURY, FIRE, AND EXPLOSION Improper handling of the battery and charger can lead to severe heat build-up and, in the worst case, a fire or explosion. Read all safety instructions carefully and follow them.

The charger must not be used by persons who, due to their physical, sensory, or mental capabilities or their lack of experience/knowledge, are unable to operate it safely.
The charger must not be used by children.
Keep the charger protected and out of reach of children.
Unplug the charger after use.
Use the charger only in protected and enclosed rooms.
Connect the charger only to a suitable power supply.
Protect the charger from cold, moisture, heat, and extreme sunlight. Never clean the charger with liquids.
Place the charger on a non-flammable surface, such as metal, stone, or glass, during the charging process.
Do not cover the charger during the charging process.
Check the proper condition of the charger, cabling, and connectors before each use.
If damage or strong force impacts on the charger are suspected, do not use the charger under any circumstances.
Never pull on the cable. Never open, stick labels on, pierce, break, or deform the charger.

Removing & Inserting the Battery

Unlocking and Removing the Battery

To remove the battery:

Stand at the rear left of the vehicle.
Insert the battery key into the battery lock.
Turn the battery key to the left, grip the battery with your right hand, and pull the battery out of the vehicle from the rear.
When fully removing the battery, hold your left hand underneath for safety.

Inserting and Locking the Battery

⚠ WARNING – RISK OF SHORT CIRCUIT Switch off the battery before inserting or removing it.

To insert the battery: The key is not required, as the lock snaps in automatically.

Take the battery in your hand and stand behind the vehicle.
Make sure the battery is switched off.
Insert the battery into the rail and slide it carefully to the stop.
The lock snaps in automatically. The battery is now locked.

You can now switch on the battery. However, please read the following sections first.

Charging the Battery

⚠ WARNING – RISK OF SHORT CIRCUIT Connect the battery and charger first. Then connect the charger and the power socket. Never charge the battery unattended.

NOTE You can charge the battery in its inserted state in the vehicle or outside the vehicle in its removed state. Never lay the battery on the floor, as accidental stumbling or tripping over it could cause damage to the charging connector, charging socket, battery, or charger.

To connect the charger to the battery:

Switch off the battery.
Remove the cover of the charging socket.
Plug the charging connector of the charger into the charging socket of the battery.
Only now connect the charger to the power socket.

The battery can also be charged directly in the bike while inserted.

General Notes on the Battery

Please observe the following usage instructions to use the battery safely:

Charge the battery regularly.
Intermediate charging is welcome and does not harm the battery. On the contrary: intermediate charging ensures that deep discharges, which are harmful to the battery, do not occur.
Charge an empty battery immediately. Due to self-discharge inherent to the technology, the battery can deep-discharge and suffer irreparable damage.
Due to the technically conditioned discharge, we recommend connecting batteries that have not been used for a long time to the charger every 3 months and charging them.
The operating temperature range of the battery is -20 °C to 45 °C. Never expose the battery to temperatures outside this range.
Temperatures below 10 °C can reduce the performance of the battery. This reduces the range of the bike.

If these instructions are followed, the battery can easily last for more than 600 complete charge cycles from empty to full without experiencing a loss of performance. Intermediate/partial charges are calculated proportionally to the charged capacity when calculating charge cycles. I.e. 50% charging equals 1/2 charge cycle.

Explanation: If you ride the bike's battery half empty every day and charge it daily, after 100 days you will have charged it 100 times at 50%. This corresponds to 100 times 1/2 charge cycle. So after 100 days you will have only completed 50 full charge cycles.

If you experience a significantly reduced performance from the vehicle or a noticeable reduction in range, please contact enviado. Never make any interventions on the battery yourself. There is an increased risk of injury. Never charge the battery unattended.

Charging Times & Storage

⚠ WARNING – FIRE HAZARD Never charge the battery unattended.

NOTE If the charging cycle takes an unusually long time, disconnect the battery from the charger and contact enviado.

The duration of a charging cycle depends on the charge level of the battery at the start of charging and on the temperature of the battery and the surroundings. A complete charging cycle from 0% to 100% takes approx. 5.5 hours. Please note that intermediate charges can be carried out at any time and do not harm the battery.

Battery Storage

If you do not use the battery for a longer period of time, we recommend following these storage steps:

Never store an empty battery.
Charge the battery and remove it from the vehicle.
Store the battery in a safe place that does not expose it to moisture or extreme temperatures.
Do not store the battery together with liquids or below a ventilation system.
Do not store the battery near a heat source such as an oven or heater.
Do not store the battery in a cold store or refrigerator.
Store the battery so that it cannot fall down or children or animals can play with it.
The optimal storage temperature for the battery is approximately 10 to 15 °C.
Ensure good ventilation of the storage location.
For storage periods exceeding 3 months, recharge the battery quarterly (i.e. every 3 months).
Always disconnect the charger after the charging process.
Never charge the battery unattended.

Protect Your Health

If the battery is damaged or improperly used, vapours or liquid may escape. The vapours can irritate the respiratory tract. Provide fresh air and consult a doctor immediately if you experience discomfort.

Avoid Contact with Battery Fluid: If battery fluid gets into your eyes, rinse them thoroughly with water. Consult a doctor immediately. Skin irritation may occur. Wash the skin thoroughly with water and soap. Remove contaminated clothing immediately. Seek medical assistance immediately if you experience discomfort.

Battery Disposal

⚠ DANGER Do not dispose of the battery by yourself. Always contact enviado first.

Recycle components, accessories, and packaging in an environmentally sound manner. Do not dispose of batteries and electrical components in household or residual waste.

In accordance with European directives 2012/19/EU and 2006/66/EC, electrical devices that are no longer usable and defective or depleted batteries must be collected separately and sent for environmentally sound reuse.

enviado accepts batteries that are no longer usable. Please contact us; enviado will organise the return transport.

7. Intended Use & Transport

NOTE Any warranty and guarantee will be voided if the bike and its components are not used as intended. Regular care and maintenance are also part of intended use.

Pedelec Classification According to StVZO

The support of pedelecs is effective up to a speed of 25 km/h. The enviado bike is classified as a bicycle within the meaning of the German Road Traffic Licensing Regulations (StVZO). Therefore, all regulations, ordinances, and laws applicable to bicycles apply. We strongly recommend always wearing a bicycle helmet.

Areas of Use

Ride only on paved paths and never off-road. Avoid large puddles and water accumulations.

NOTE – Notes on Lighting Always ensure that the lighting works properly and is not obstructed. The lighting is powered by the battery. Ensure that the battery is always inserted and sufficiently charged when riding on public roads, so you can be sure that the lighting works at all times. Your enviado bike has an automatic lighting function that switches on immediately when the system is started. Even when the battery no longer provides motor assistance, there is generally still residual capacity available for the lighting. This means the lighting can continue to function even when the driving assistance is switched off or exhausted, keeping you safe on the road.

NOTE – Notes on Total Weight The unladen weight of vehicle and battery is 35 kg. Maximum rear load: 35 kg. Maximum front load: 17 kg (with front luggage rack fitted). Permissible total weight: 190 kg. Maximum rider weight: 100 kg. Do not mount when raised on stand!

Differences Between a Bicycle and an E-Bike

Even if you already have experience with electrically assisted bicycles, please make sure that you and all users are familiar with the characteristics of your enviado bike. In particular, the riding and braking behaviour as well as handling the battery and charger require appropriate expertise. If you have any questions, always contact enviado.

Due to the additional components of the electric drive, there are significant differences between a conventional bicycle and an e-bike.

The braking behaviour is significantly influenced by the motor drive. Get used to the braking behaviour of your bike carefully.
An e-bike has a significantly higher weight and a different weight distribution than conventional bicycles. This changes the riding behaviour.
E-bikes require higher braking forces. This can result in higher wear than with conventional bicycles.

The average riding speed will increase due to the electric assistance. Ride accordingly carefully. Also bear in mind that other road users will need to adjust to the higher speed of the bike.

The drive unit supports pedalling automatically. The support is effective up to a speed of 25 km/h. However, you can ride faster than 25 km/h using your own pedal power. With an empty battery, you can use the bike like a conventional bicycle.

Transport

⚠ WARNING – RISK OF SHORT CIRCUIT AND FIRE! The lithium-ion battery is classified as dangerous goods and can be damaged by impacts and blows without any external damage being visible. Transport and handle the battery with particular care.

Transport by Car

If you are transporting the battery without the e-bike, stow the battery so that it cannot slide or collide with other objects during the journey. Protect it from impacts and pressure loads using load-securing elements. Protect the battery from direct sunlight or other heat sources, as well as from extreme cold.

Transport by Train

Enquire with the rail service provider about the safety regulations for transporting e-bikes and batteries.

Transporting the Battery

Batteries are subject to the requirements of dangerous goods regulations. Undamaged batteries may be transported by private users on the road without further conditions.

Commercial users who transport the battery themselves on the road must comply with the applicable dangerous goods regulations (e.g. ADR). Inform yourself about the applicable regulations before transport.

For commercial transport by third parties (e.g. air transport or freight forwarding), observe the special requirements for packaging and labelling.

If you have questions about transporting the batteries, contact enviado. We can also provide you with suitable transport packaging.

8. First Ride & Range

Before the First Ride

Watch the set-up video (see page 3). Read the operating instructions and familiarise yourself with the vehicle. For the first ride, choose a location away from traffic. Check the vehicle using the checklist.

Checklist

Check the bike thoroughly before each use for missing or damaged components. If you find damage or faulty components, have them repaired before riding or contact enviado.

Check the battery for damage before each use (visual inspection).
Check that the battery is correctly inserted and locked with its lock.
Check the cabling and connectors on the vehicle (visual inspection).
Check all safety-relevant components (e.g. braking system, lights) of the bike for correct function.

⚠ CAUTION – RISK OF PERSONAL INJURY AND PROPERTY DAMAGE If you find damage or a malfunction during the inspection, do not ride the bike. Contact enviado immediately at service@enviado.de or 02582 902 83 54.

Checking the Battery & Switching on the Vehicle

⚠ WARNING – RISK OF PERSONAL INJURY AND PROPERTY DAMAGE The battery can be damaged by improper use. Be sure to read the chapter "Charging the Battery" before charging the battery for the first time. If you are inexperienced in handling lithium-ion batteries, seek advice from enviado.

Charge the battery completely before the first ride.
Check the charge level at the battery's charge level indicator. Press the on/off button to switch on the battery. The charge level indicator will now light up.
Always switch off the battery before inserting/removing it.
Charge the battery after each longer ride and charge an empty battery immediately.
You can charge the battery at any time. This does not harm the battery.

Switching on the Vehicle: When the battery is charged and correctly inserted, switch on the system.

Press the on/off button on the battery to do so. The charge level indicator will now light up and the vehicle is ready for operation.
To switch off, press the on/off button again. The charge level indicator goes off. The vehicle is now switched off.

The First Ride

⚠ WARNING – RISK OF INJURY The e-bike could unexpectedly start moving if operated incorrectly. The electric drive responds to movements of the pedal cranks.

When the battery is inserted and locked, press the on/off button on the battery to switch on the system.
Point the vehicle in a clear direction of travel without obstacles.
Mount the bike and first apply the front brake (right brake grip). Release the brake and pedal lightly to start riding. Do not ride towards people or animals.
Carefully test the braking effect.

After a Fall or Accident

⚠ WARNING – RISK OF SHORT CIRCUIT AND FIRE! A battery can be internally damaged by blows and impacts. This damage may not be visible from the outside. If the vehicle has fallen over, you have fallen while riding, or the vehicle has been involved in an accident, have the vehicle checked by your service partner or contact enviado.

Range

The range depends on:

how many stop-and-go moments occur, i.e. how many trips you take,
the terrain you ride in, i.e. how many inclines need to be overcome,
the time of year you ride, as the battery loses performance at low temperatures,
how fast you ride and how much you pedal yourself,
the rolling resistance the electric drive must overcome. The correct tyre pressure of 4.5 bar is important for this in the case of pneumatic tyres.

Care and Maintenance Contribute to a High Range:

Treat the system with care and observe all notes on the battery and motor.
Check your vehicle regularly and report any service needs to enviado or your service partner.
Remove the battery from the vehicle at low temperatures (below 10 °C) after the ride and store it at room temperature. Only insert the battery again shortly before the ride.
Regularly check the tyre pressure (for pneumatic tyres) and the tyre tread.
Regularly check the brakes and the condition of the brake pads.

Riding with an Empty Battery: If the battery is completely discharged, the bike can also be ridden without electric assistance. You can leave the battery inserted or remove it.

NOTE Note that the lighting may not work if the battery is completely discharged. The bike would therefore not be road-safe in twilight or darkness.

9. Maintenance, Care & Repair

RYDER – Operating Instructions